Determined by your description, the call you received seems to get a scam. Telus can take customer safety extremely very seriously, and we want to guarantee you of the subsequent:
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Looks like a person dropped the ball on your Optik Tv set box. I would adhere to up with them to acquire this sorted out.
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I'd personally also like to know why this was removed? Appears stupid that we now need to contact tech support to complete something that we did not have to have the for Earlier
Even so, the top just occurred. After speaking to Telus small business, I wasn't proud of the system presented and asked being tranferred for the LOYALTY dept. She modified the price of the information plan but greater the price of the cellular phone for any Web of -$1. WHAT A JOKE!!!
I am searching for the phone number to connect with to talk to some agent and pondering when they can be found in the weekend. I intend to make payment arrangements and made an effort to on chat, even so they informed me I need to connect with.
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The TELUS group acknowledges that our function spans several Territories and Treaty locations and we've been grateful for the normal Know-how Keepers and Elders that are with us nowadays, whoever has long gone prior to us as well as youth that inspire us.
I devote about $4500 a 12 months with Telus. In January I obtained an outside digital camera for $seven/month but regretted it and wished to return it. It had been new inside the box - only plugged in to test it. After a handful of hours waiting around the telephone I discovered that there's a $340 cost to terminate. That could be a good deal to get a $50 digicam. I pleaded While using the agent to waive the rate considering the fact that I'm a loyal customer for so long. He reported a supervisor will get in touch with to discuss. No person known as back. Per month later I attempted once again. Ultimately, in April, following eight several hours within the mobile phone concerning this issue as many as that point, I gave my ultimatum… waive the superior cancellation cost or I cancel many of the services with Telus and go somewhere else. No. So, I cancelled all the things. A shame, because I have not experienced one particular issue Along with the Television set, internet, or cellphones and liked Telus… for over fourteen years. Although the $7 charge persisted. Sigh. Extra hours on the mobile phone. Why Is that this the only way to communicate? It's so frustrating as well as a colossal squander of your time.
Payment Telus internet support impacting changes will require a cellphone phone but ahead of carrying out that, have you attempted the payment arrangement choices on-line?
What is actually worse may be the destruction of any believe in shoppers had with business enterprise, and also the improved skepticism. Enterprises don't assistance if they insist on using telephones as well as the Web to carry out business, and make intensive use of connect with centers.
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